Login Approval FAQ


 
 
 
 
 
 
 

What is Login Approval?


When you enable Login Approval (2-Step Verification), you add an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).
 
Login Approval is available for all PepperBets customers, both in Web and on Mobile. It is optional, so you can choose to use it whenever you like - however we strongly recommend to make use of this extra security.
 
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How does it protect you?


Extra security for your account
Most people only have one layer – their password – to protect their account. With Login Approval, if a bad guy hacks through your password layer, he'll still need your phone to get into your account.
 
Verification codes made just for you
Codes are uniquely generated for your account when you need them. Each code can only be used once.
 
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How does it work?


Simple set-up
Enable the Login Approval easily in the “Change password” area on your Mobile or Web.
 
Signing in to your account will work a little differently
- Verify your phone number first, so we know it's you.
- On login, a 4-digit code is sent to your phone. Enter this code with your username and password.
- You may choose to keep the device you’re logging in from verified for 14 days.
 
Trust a device
During sign-in, you can choose to skip Login Approval again on that particular computer.
From then on, that computer will only ask for your password when you sign in.
If you or anyone else tries to sign in to your account from another computer, Login Approval will be required.
 
Remove all devices
Remove authentication of all previously authenticated devices for your account.
 
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What is Google Authenticator?


If you set up 2-Step Verification using SMS Login Approval but want to be able to generate codes using your phone, you can use the Google Authenticator app to receive codes even if you don’t have an Internet connection or mobile service.

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How to activate - Android devices


Requirements 

To use Google Authenticator on your Android device, it must be running Android version 2.1 or later. 

Downloading the app 

  1. Visit the Google Play store here
  2. Download and install the application.

Setting up the app 

If you haven’t already, complete your account information in the “Personal Details” section in order for us to help you with any issues. Filling in a valid mobile number will allow you access to the SMS login approval feature.
 
1. On your computer:
  1. Go to the ‘Password and Security’ section in “Personal Details”
  2. Click on “Activate via Google Authenticator”
2. On your mobile device:
  1. Open the Google Authenticator application.
  2. If this is the first time you have used Authenticator, select Begin setup. If you are adding a new account, choose Set up account from the app's menu.
3. To link your mobile device to your account:
  1. Using QR code: Select Scan a barcode. If the Authenticator app cannot locate a barcode scanner app on your mobile device, you might be prompted to download and install one. If you want to install a barcode scanner app so you can complete the setup process, select Install, then go through the installation process. Once the app is installed, reopen Google Authenticator, then point your camera at the QR code on your computer screen.
  2. If you can't scan the QR code or do not wish to install a barcode scanner, you have the option of using a secret key: Select "Enter provided key". Next, enter the secret key  on your computer screen in the "Enter your key" box. Make sure you've chosen to make the key Time based, then select Add.
To test that the application is working, enter the verification code on your mobile device into the box on your computer next to Code, then click "Verify."
 
If your code is correct, you will see a confirmation message saying “Verification successful”.
 
If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. 
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How to activate Google Authenticator - iOS devices


Requirements 

To use Google Authenticator on your iPhone, iPod Touch, or iPad, you must have iOS 5.0 or later. In addition, in order to set up the app on your iPhone using a QR code, you must have a 3G model or later.

Downloading the app

  1. Visit the App store here
  2. Download and install the application.

Setting up the app 

If you haven’t already, complete your account information in the “Personal Details” section in order for us to help you with any issues. Filling in a valid mobile number will allow you access to the SMS login approval feature.
 
1. On your computer:
  1. Go to the “Personal Details” section and select ‘Password and Security’
  2. Click on “Activate via Google Authenticator”
2. On your mobile device:
  1. Open the Google Authenticator application.
  2. Tap the plus icon.
  3. Tap 'Time Based'.
3. To link your mobile device to your account:
  1. Using Barcode: Tap "Scan Barcode" and then point your camera at the QR code on your computer screen.
  2. Using Manual Entry: Tap "Manual Entry". Enter the secret key on your computer screen into the box next to "Key" and tap "Done".
To test that the application is working, enter the verification code on your mobile device into the box on your computer next to Code, then click "Verify." The clock icon on your mobile device will let you know how much time is left before the verification code expires and a new one is generated. 
 
If your code is correct, you will see a confirmation message saying “Verification successful”.
 
If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. 
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